Contact
Email info@tervalum.com. The target is an initial response within three business days, excluding United States federal holidays. This is a target, not a service-level guarantee.
Include
- Investigator Professional and the installed version.
- Purchase reference and purchaser email, if available.
- A concise description of the issue and the steps that led to it.
- The exact error text, while omitting confidential case or evidence content.