Contact
Email support@fieldfindingspro.com. The target is an initial response within three business days, excluding United States federal holidays. This is a target, not a service-level guarantee.
Include
- FieldFindings Professional and the installed version.
- Purchase reference and purchaser email, if available.
- Only the final four serial-number characters.
- The exact error message and the preceding steps.
Do not email: full serial numbers, passwords, recovery secrets, publisher or signing keys, payment-provider credentials, hosting/service credentials or configuration output, confidential investigation or assessment records, client photographs, documents, or an unredacted database.
Support scope
Reasonable email support covers installation, activation, licence-status or replacement review, backup/restore guidance, ordinary documented use, report generation, and reproducible material defects in a supported release.
Support is not an emergency-response, monitoring, legal, cybersecurity, medical, or public-safety service.